Satisfied Customers are regarded as Brand Ambassadors
Durga Chudal Business are established in the society, business introduce, growth and survive in the society as open system. Here all the functions of business are interrelated with each other where society plays the role of unavoidable catalyst in the system. In this regard, business as a system, it intakes all the resources from environment, process them and resulted output, output is distributed to the market which appears as never ending cycle. So business should not compromise the interest of stakeholders while making business decisions. These decisions are related to the functions of business such as pricing, maintaining quality, staffing and other activities. The existing market of Nepal known as demand based market, in this scenario every business house should fallow ethical practice, if they wish fulfill the meaning of their existence. A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business. If you take care of your people, your people will take care of your customers and your business will take care of itself. If you want to survive in competitive market, you should be robustly answerable for the following questions permanently yourself. Before you can set goals for a business, entrepreneurs must be explicit about their personal goals. And they must periodically ask themselves if those goals have changed....
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