KATHMANDU- Ncell Axiata Limited has opened a new Ncell Center in Maharajgunj, Kathmandu. The company said that the new center was formally brought into operation on Thursday.
According to the company, like other branches, the center also provides the highest level of customer service. However, this branch will be run entirely by female employees.
The company said that its entire solution and concept is a testament to the company’s contribution to women’s empowerment, gender equality and community development. In addition, the concept is in line with Ncell’s Diversity, Equality and Inclusion (DEI) mission, which strongly promotes diversity, equality and inclusion in the workplace.
The launch of this Ncell Center, managed and operated by women employees, will help to play an important role in our society in terms of equality.
Expressing enthusiasm at the inauguration ceremony of the Ncell Center, Yuvraj Srivastava, Chief Human Resource & Administration Officer of Ncell, sharing his excitement said, The move is significant in Ncell’s DEI policy of promoting diversity, equality and inclusion. Strategies and practices such as support for diversity in the workplace help the company achieve competitive advantage. ‘
Jyoti Dahal, Customer Service Manager of Ncell, added further on this initiative, “Customer service was mostly held by men in telecoms previously. The last three-four years have seen conscious efforts to improve gender parity in the industry. If you look at the industry with a delivery perspective, the way customer experience has evolved, gender parity only helps improve our business.”
The all-female-managed centre provides all customer services ranging from general enquires on products and services, SIM subscriptions, and internet settings to various enterprise services. Customers visiting the Centre can upgrade their SIM cards to 4G, change SIM and mobile number, modify CUG numbers, biz plans, international roaming, make bill payments, recharge balance and transfer, among many other services.
On the occasion of the launching the centre, customers who recharge their balance from the Maharajgunj Ncell Centre are also entitled to get a bonus on recharge of every Rs. 50 for one week. Customers who recharge their balance with Rs. 50 from the Centre get a recharge card of Rs. 20 as a bonus. For recharge of Rs. 100, customers get two recharge cards of Rs. 20. Similarly, four recharge cards of Rs. 20 will be provided to customers who recharge Rs. 200. For recharge of Rs. 500 and more from the Centre, customers get 10 recharge cards of Rs. 20.
The fully female-managed Ncell Centre provides customer service from 9:30 am to 6:00 pm, 7 days a week. Ncell operates 31 Ncell Centers across the country as a part of the company’s effort to reach out to the customers and better cater to the need of the customers locally for enhancing the customer experience.
